Operations Manager required for a leading Franchise based in East London

Overview: 

• Contextualizing and implementing strategic operational systems according to the vision and mission of the Franchisee in market.
• Maintaining Operational Standards as determined by the Franchisor

• Requirements ESSENTIAL:

  • Bcomm Degree / 5 years’ experience at an Area Coach level and proven performance
  • LMR Certification & AC Unlock (Internal Training)
  • Previous experience in the Quick Service Restaurant industry an advantage
  • Ability to speak, read and write English fluently
  • Advanced numerical skills and statistical skills
  • Word processing, spreadsheets and electronic mail
  • The ability to use computer systems and integrate systems to enhance operations

  Required Skills:

  • Acute sense of problem solving as issues arise daily and resolution requires quick problem-solving skills
  • Problem solving analysis and execution for whole department/function
  • Decision making on the operations of the business through consultation of the General Manager when necessary
  • Enhance existing processes to ensure effective operations and can modify where required
  • Technologically savvy

   

  General Responsibilities:

  • Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders
  • Support company culture by driving and demonstrating the company’s values, vision and mission
  • Meet requirements as determined and prescribed by LT
  • Oversee HR, Finance and Marketing functions
  • Visit stores regularly and check if all company policies and procedures are adhered to at store level
  • Address the operational development matters of new stores, re-modelling and/or revamping of existing stores
  • Meet and liaise with YUM Restaurants! representatives where required
  • Build business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.
  • Create and oversee implementation of the budget within the margins of the KPI’s or Balance score card in collaboration with all relevant stakeholders
  • Continuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with AC, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up.
  • Negotiates contracts with external vendors
  • Interacts with suppliers
  • Manages communication of operations for business.

   

  Should you wish to apply please email your CV through to Emily Lessing at emily@profilepersonnel.co.za

  Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.