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Job Title
Operations Manager
Employment Type
Full Time
5 to 10 years
Job Published
28 September 2023
Job Reference No.

Job Description

Operations Manager required for a leading Franchise based in East London


  • Contextualizing and implementing strategic operational systems according to the vision and mission of the Franchisee in market.
  • Maintaining Operational Standards as determined by the Franchisor
  • Requirements ESSENTIAL:

    • Bcomm Degree / 5 years’ experience at an Area Coach level and proven performance
    • LMR Certification & AC Unlock (Internal Training)
    • Previous experience in the Quick Service Restaurant industry an advantage
    • Ability to speak, read and write English fluently
    • Advanced numerical skills and statistical skills
    • Word processing, spreadsheets and electronic mail
    • The ability to use computer systems and integrate systems to enhance operations

    Required Skills:

    • Acute sense of problem solving as issues arise daily and resolution requires quick problem-solving skills
    • Problem solving analysis and execution for whole department/function
    • Decision making on the operations of the business through consultation of the General Manager when necessary
    • Enhance existing processes to ensure effective operations and can modify where required
    • Technologically savvy


    General Responsibilities:

    • Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders
    • Support company culture by driving and demonstrating the company’s values, vision and mission
    • Meet requirements as determined and prescribed by LT
    • Oversee HR, Finance and Marketing functions
    • Visit stores regularly and check if all company policies and procedures are adhered to at store level
    • Address the operational development matters of new stores, re-modelling and/or revamping of existing stores
    • Meet and liaise with YUM Restaurants! representatives where required
    • Build business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.
    • Create and oversee implementation of the budget within the margins of the KPI’s or Balance score card in collaboration with all relevant stakeholders
    • Continuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with AC, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up.
    • Negotiates contracts with external vendors
    • Interacts with suppliers
    • Manages communication of operations for business.


    Should you wish to apply please email your CV through to Emily Lessing at emily@profilepersonnel.co.za

    Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.




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